📖 User Support
Need help? We're here for you!
Our support team is ready to assist you and ensure your issue gets resolved quickly and efficiently.
Just let us know what you need, and we'll take care of the rest.
⏰ Response Time
We aim to respond to all inquiries within 24 business hours. Our support team is committed to providing quick and efficient assistance for any issues or questions you may have regarding the Voome Digital Signage platform.
📧 How to Contact Us
You can contact us by opening a ticket via the Customer Portal.
📝 What to Include in a Ticket
The more we know up front, the fewer round trips it takes to solve your issue. Where it applies, please tell us:
- Device title or serial number (e.g. My Spinetix, 001d50203...), so we can find the right player
- Network position (e.g. My Branch Name)
- What you expected, and what happened instead
- When it started, and whether it happens every time or only occasionally
- A screenshot or a photo of the screen, which is often the fastest way to show us the problem
You can find the device title, serial number and network position in the devices list. See Devices for where to look.
The monitoring view tells you whether a player is online and what it is currently showing. It is worth a look before opening a ticket, and the details it reports are useful to include. See Monitoring.
We look forward to assisting you and resolving any issues as quickly as possible. Thank you for your patience!