🎫 Welcome to the Ticketing System
👋 The Voome Ticketing System manages walk-in customers at your locations: they take a ticket at a totem, an operator calls them to a desk, and the call appears on the screens in the waiting area. It works with your digital signage, so the same screens can show your content and the calls.
Whether you set the system up, serve customers at a desk, or manage the screens, this page is the right place to start. It takes about a minute to see how the pieces fit and where to go next.
Where to go next
| If you are | Start here | It covers |
|---|---|---|
| Setting the system up and following its results | 🛠️ Admin user | Totems, services, desks, logos, reports, and data export |
| Serving customers at a desk | 👤 Operator | Opening the operator page, calling and serving tickets |
| Managing the waiting-area screens | 🖥️ Signage | Showing ticket calls on your screens, next to your content |
How the Ticketing System fits together
The Ticketing System has three sides, and the admin side comes first.
- An administrator adds a totem for each location, defines the services customers can choose, and sets up the desks that serve them.
- A customer chooses a service at the totem and gets a ticket. Each service has its own letter, so tickets are easy to tell apart.
- An operator at a desk calls the next ticket from the operator page.
- The call appears on the signage screens in the waiting area, with a sound if audio is enabled.
- Every ticket, call, and operator login feeds the report, where the administrator follows queues and waiting times location by location.
This is why operators never configure anything: by the time a desk calls its first ticket, the services and desks it works with have already been set up by an administrator.
Your first task
As an administrator, set up one location end to end. Add a totem, create one service, then take a ticket and call it yourself to check the whole flow works.
As an operator, open the operator page of your desk and call the first ticket in the queue.
As a signage manager, check that the screens in the waiting area show the calls next to your content.